Hints & Tips
• To stay up-to-date with The North Face, subscribe to the get the newsletter. By signing up to The North Face newsletter, subscribers get the latest news, product releases and offers straight to their inbox.
• For more promotions and giveaways, make sure to follow The North Face Facebook, Twitter, Instagram, YouTube and Pinterest pages.
• Keep your eyes peeled in The North Face outlet for up to 50% off all departments, like hiking boots, coats and base layers for men, women and kids.
• The North Face often has seasonal sales as well, so savvy shoppers should check back regularly to pick up a bargain or two.
• If you’re a regular The North Face shopper, sign up for the XPLR Pass membership programme. When you sign up for this loyalty scheme, you’ll receive exclusive members-only sales and events, get special gifts on your birthday, early access to product launches and receive 10% off your first order over £100.
• The North Face offers a 10% student discount in partnership with UNiDAYS. Simply sign up and verify your student status for free and you can get 10% off The North Face full catalogue.
• To get your order free of charge, choose the click & collect option at the checkout. If your order is over £99, you can also get free delivery.
FAQs
Does The North Face offer free delivery?
Yes. Free standard delivery is available on orders over £99. If your order is under £99, delivery is £3.95. If you'd prefer to pick up your goodies in store, The North Face offers free click and collect.
What’s the The North Face returns policy?
If you're unsure about your new purchase and you'd like to return it, you can return it within 30 days of delivery. Make sure your item is unused and in its original packaging with tags and labels attached. To start a return, click ‘Returns’ on the website and follow the instructions. When The North Face has received and inspected your order, a refund will be issued.
How do I track my The North Face order?
Once your order has been dispatched, The North Face will send you an email confirmation with courier information and tracking links inside. Use this to track your order.
What payment methods are available at The North Face?
Good news, The North Face accepts all major credit and debit cards, American Express, PayPal, Apple Pay and Klarna.
What is The North Face warranty?
Products from The North Face are fully warranted to the original owner against defects in materials and workmanship for two years.
Is there a The North Face store near me?
Yes, there are hundreds of The North Face stores around the world. You can also shop online or use the online virtual shopping experience where you can speak to a member of the team for tips and advice.
How do I contact The North Face customer service team?
To contact The North Face, call 0800 328 0012, fill out a contact form or start a live chat on the website.
How to use The North Face promo codes
1. Scroll through our list of promo codes and discounts, find code you'd like to use, copy it and then head to The North Face website.
2. Do your shopping, add everything to your basket and head to checkout.
3. Underneath the order summary on the right-hand side of the page, you’ll find a box that says ‘I have a promo code’. Enter your code here and click ‘Apply’.
4. If your discount code is valid, the page will refresh and your total will be updated accordingly.
Time for a mountain adventure
As experts in outdoor recreation activities, The North Face has the right equipment, clothing and accessories for any hobby or expedition. These sports include hiking, running, climbing, camping, skiing and snowboarding. Last year, The North Face released the Summit Series, a 21-piece advanced mountain kit collection.
The Summit Series is a tech-packed collection that introduces 5 new tech and construction innovations, designed for high-alpine adventures and harsh conditions. The Summit Series is available for both men and women and features jackets, layers, hoodies, fleeces, trousers, gloves, mittens and backpacks.
The Summit Series layering system is optimised for long days of challenging environments. All of the pieces from the Summit Series are designed to be layered together to create a breathable and lightweight clothing system. The range features 50/50 down which combined with face fabric creates a breathable material that allows heat to escape when it needs to. Lower layers like the ‘Future Fleece’ feature new technical fabric that’s constructed from octagonal shaped yarn that gives a lightweight thermal performance.
If you’re hiking up a mountain or off on a camping trip, you need a sturdy and reflective backpack. From the Summit collection, you can find backpacks like the Phantom 38 Litre, Cobra 65 Litre, Verto 27 Litre and AMK Spectre 55L. This light and functional kit is designed for adventures so if you have an expedition coming up, check out the Summit Series from The North Face.
Find your perfect backpack
Whether you’re off on an expedition or simply heading off to work, a well made rucksack or backpack is definitely something you need in your repertoire. The North Face range of backpacks are built for practicality and packed full of features designed to help you travel easily and compactly.
New to The North Face, you can use the Backpack Finder on its website. This is perfect if you’re not sure what you need and if you want to make sure you get the right fit. Step 1 narrows down what you want to use your backpack for. This covers hiking, mountaineering and climbing, and city or school and university purposes. If you’re heading on a trek, chances are you won’t need a backpack that are designed to hold your studying supplies and similarly, you don’t need a hardcore adventure backpack if you’re simply going to wear it to work.
Step 2 is all about features and you can select as many as you like, including laptop compatible, water repellent, durable, made of recycled materials, organisation compartments and with water bottle pockets. Finally Step 3 helps you find your fit and you can pick between men, women and children. Once you select all your options, The North Face will narrow down your choices and show your best results from a range of prices and in many different colours.
If you’re still at a loss for what backpack to get, head into your local The North Face store and ask an expert to help you find the right one.
