Samsung Contact Details and Payment Methods
Contact Samsung
Samsung Contact Page (opens in new tab)
Samsung Product Support Number
0333 000 0333
Samsung Online Shop Support Number
0330 726 7467
Useful Links for Samsung
Samsung How-to Guides (opens in new tab)
Payment Methods at Samsung
Visa, Mastercard, American Express, PayPal and Klarna.
Ways to Save at Samsung
- Create a Samsung account and become a member of the Samsung community. By joining the Samsung Members Club, customers have access to rewards, 24/7 super fast support, money off top tech and entries to exclusive giveaways. Simply sign up for a Samsung account and you can join the club! It’s also the best way to keep up-to-date on the latest Samsung news.
- Once you have a Samsung account, you can get involved with Samsung Rewards. The rewards scheme lets you shop and earn points when you buy products in the Samsung store. You can redeem these points and use them on future purchases.
- Another exclusive membership is the #YouMake community. #YouMake is where you can customise your Samsung device or order bespoke products. You’ll have to sign up for this service and you’ll be the first to hear news updates and special offers exclusive to #YouMake members, including early-bird sales and events.
- Samsung has a price promise (opens in new tab). If you find a Samsung product cheaper from another retailer within 7 days of purchase, Samsung will match the price.
- You can save money at Samsung by using the trade-in programme. With Samsung Trade-In, customers can trade in their old Samsung phones, tablets, laptops and watches and get money off a brand new Galaxy device.
- If you’re a student, you can get up to 25% off a full selection of Samsung products on the Samsung student offers (opens in new tab) page.
- All Samsung products come with a manufacturer’s warranty. The length of this warranty depends on the type of device you have but they can last from 6 months and up to 5 years. Samsung offers optional extended warranty offers, like the 5 year home appliance warranty. You’ll have to register and activate your products for these warranty types.
- Samsung is available on third party retailer sites which often run cheap deals on Samsung devices so keep your eyes peeled during seasonal sales.
Samsung Delivery FAQs
Does Samsung offer free delivery?
You’ll be happy to hear that all Samsung items are eligible for free delivery. If you’d prefer to pick a specific time slot for your delivery, this will cost you £3.99. Same day delivery costs £9.99 and customers can also place their orders online and pick them up in-store for free.
What is the Samsung returns policy?
Samsung offers free returns on products. Returns must be made within 28 days of receiving them. To return a product, you’ll need a return label which will have been included in your delivery package. Make sure you let the Samsung team know that you’re returning your item. Once it’s received, Samsung will process a refund or exchange and send you an email confirmation.
Will my Samsung order be installed?
For small items like phones or IT equipment, installation isn’t available. However, if you’re having a TV or home appliance delivered like a washing machine or dishwasher, Samsung offers installation options for you to choose from like: Delivery, setup and demo / Delivery, setup, demo and wall mount / Installation and disposal of the old appliance.
Samsung Sales and Discount Code FAQs
When does Samsung have sales?
Samsung always provides discounts and deals across its range of products. To find the latest, hover over the ‘Offers’ dropdown which can be found in the header bar on the Samsung website. Here you’ll be able to check out mobile, TV, home appliances, laptop and computing offers, as well as student and business discounts.
Does Samsung do Black Friday sales?
In the past, Samsung has taken part in Black Friday with huge price cuts on phones, televisions, appliances and more, so we expect some similar discounts this Friday 25 November through to Cyber Monday. It’s also worth checking third-party retailers like Amazon and Currys as they’ll often have discounts on Samsung products as well.
Does Samsung do discount codes?
Samsung is very generous when it comes to discount codes and you’ll often find a variety of codes for phones, tablets, TVs, appliances and laptops. You can only use one code per order though.
How to use Samsung discount codes
1. Locate the Samsung voucher code that you want to use from our list of offers.
2. Once you've found the code you want to use, click the 'Get Code' button.
3. A pop-up box will appear revealing your code that you can then copy.
4. Head to the Samsung website, do your shopping and add all items to the basket.
5. Once you’re in the basket, you’ll see your ‘Total’ on the right-hand side. Underneath this, you’ll see ‘Vouchers’ and a link that says ‘Redeem vouchers’. Click this and a pop up will appear where you can enter your voucher code.
5. After you’ve done this, click ‘Apply’. The screen will refresh and the discount will be added to your basket total.
Recycle Rewards: What is it and How Does it Work?
Samsung’s Recycle Rewards scheme has been created as a way to help towards a more sustainable future. What it is, in a nutshell, is that you can get up to £200 cashback on selected Samsung devices when you recycle your old device. Once you give your old device to Samsung, it will either be refurbished or recycled. Samsung has teamed up with the charity Tree Nation and will plant 11 trees for every device that’s been recycled. Sounds good right? But how does it work?
You’ll be happy to hear that it’s nice and easy to get involved. You just need to purchase an eligible Samsung product from one of the Recycle Rewards participating stores (a list of eligible items and retailers can be found on the can I claim page). Once you’ve received your brand new device, you can then claim your cashback. You’ll be asked to provide your purchase details, the device you want to recycle and your bank account details. Once your claim has been processed, you’ll receive an email that will confirm that it has been validated. You’ll also receive a recycling pack for you to return your old device (postage will be paid by Samsung). You have 14 days to return your old device once you’ve received your recycling pack. When Samsung gets your old device, you’ll receive a confirmation email and your cashback reward.
The Samsung Recycle Rewards scheme is on for a limited time only, starting from 8 June until 12 July, so make sure you don’t miss out!
What is the Galaxy Series?
As one of the biggest and most popular electronics manufacturers, Samsung is constantly coming out with new designs and ways to use its innovative technology. The Samsung Galaxy Series is one of its most well-known collections and mainly consists of smartphones, tablets, earbuds and smartwatches. So what is the Galaxy Series?
The Galaxy collection from Samsung includes the Samsung Galaxy Tab and Note series of tablets, the Samsung Galaxy S, M, A and Z series of smartphones and the Samsung Galaxy Gear which is a collection of smartwatches. Samsung Galaxy projectors, cameras and laptops have also been adapted and released. The first release of Samsung Galaxy products was in 2009, and since then its products have become the main attraction in the computing and mobile computing markets.
Samsung Galaxy S and Z series are the most in-demand as the latest S21, S21+, S21 Ultra, Z Flip 3 and Z Fold 3 all launched in 2021, with the S21 FE released in January 2022. Another popular model is the Samsung Galaxy Chromebook 2-in-1 laptop that launched in 2021, which combined Google Chrome OS with Samsung’s Android operating system and Galaxy branding.
Although a more expensive model than previous ones, Samsung is helping customers get their hands on the latest Galaxy smartphone with money off when they trade in their old Samsung devices. For Android users, Samsung has excelled with its latest, innovative technologies and while Samsung is just behind Apple in the ranking for most sold smartphones, they’re not far behind.
