John Lewis Contact Details and Payment Methods
Payment Methods at John Lewis
Visa, Mastercard, American Express, PayPal and Apple Pay.
Contact John Lewis
John Lewis Contact Page (opens in new tab)
John Lewis Customer Service Phone Number
0345 610 0359
Helpful Links for John Lewis
John Lewis Customer Services Page (opens in new tab)
Ways to Save at John Lewis
• Sign up for My John Lewis (opens in new tab) to receive members-only rewards like free treats in-store, money-off vouchers and access to events and competitions.
• The John Lewis & Partners app is free to download on both iOS and Android and can be used to easily shop and share products. You can also keep your receipts and membership card on there for easy in-app or in-store use.
• Sign up for the John Lewis newsletter to stay up to date with the latest promotions, sales and news.
• Since 1925, John Lewis has run its ‘Never Knowingly Undersold’ promise. While offering the best prices on its own brand and other branded products, John Lewis will price match if customers find it cheaper elsewhere.
John Lewis Delivery FAQs
Does John Lewis offer free delivery?
Yes indeed, if your order is over £50, standard delivery is free of charge. If your order is under £50 delivery costs £3.95. Standard delivery for small items normally takes up to 5 working days and will arrive between 7.30am and 6.30pm. For larger items, like appliances and furniture, you have the option to pick your delivery date at the checkout.
Does John Lewis do next day delivery?
John Lewis does have next day delivery options. For next day delivery, small and medium items need to be ordered before 8pm and it costs £6.95. For large items, orders need to be completed before 2pm and it costs £19.95.
Does John Lewis do click & collect?
John Lewis does have a click and collect service which is free if your order is over £30 and costs £2 if your order is under £30. Head to the click and collect (opens in new tab) page to find your nearest store.
Does John Lewis offer free returns?
John Lewis does offer free returns, so if you’ve changed your mind about your purchase you can return it within 35 days of delivery. Make sure your order is unused, in its original packaging and comes with proof of purchase. Head to the returns (opens in new tab) page to start the process. Once John Lewis has received and inspected your order, a refund will be issued.
How do I track my John Lewis order?
When your order has been dispatched, you’ll receive an email confirmation that’ll provide the tracking info. Alternatively, click ‘Track your order’ on the John Lewis website and enter your order number and postcode to monitor your purchase.
John Lewis Sales FAQs
When is the next John Lewis sale?
John Lewis regularly has sales running both in-store and online. The sale has tons of offers storewide, including percentage discounts, claiming deals, reduced to clear products and free gifts.
Does John Lewis do Black Friday?
John Lewis has taken part in Black Friday sales in the past. Last year, there were huge discounts across the website with up to 50% off appliances, electricals, fashion and more. This year, we expect to see some similar sales so set a reminder this Friday 25 November to head over to John Lewis. Read about our favourite offers from last year in our John Lewis Black Friday article and best John Lewis Cyber Monday deals guide.
Does John Lewis do Boxing Day sales?
You can indeed expect to find some big discounts both in-store and online on Boxing Day at John Lewis. Our best John Lewis Boxing Day deals 2021 guide takes you through some of our favourite deals from last year.
How to use John Lewis discount codes
1. Scroll through our John Lewis voucher codes, find the one you want to use, copy the code and head to John Lewis website.
2. Do your shopping, add everything to your basket and head to checkout.
3. Once at the checkout, sign into your account or continue as guest. Enter your delivery option and proceed to ‘Review and Pay’.
4. Underneath your delivery details, you’ll see a dropdown that says ‘Add a promotional code’. Click this, enter your code and press ‘Apply’. If valid, the page will refresh and your total will be updated accordingly.
John Lewis' own collections: High quality at a lower price
John Lewis is a high-end department store, selling an extensive range of brands on the website, including Apple, Bose, Charlotte Tilbury, Lego, Smeg, Tassimo and many more. From designer brands to local companies, John Lewis has hundreds of brands to choose from across multiple departments like home, fashion and electricals. Alongside these brands, John Lewis has its own collections and products to shop from, most of which are cheaper than other brands but still designed to a high quality.
John Lewis has two main collections: John Lewis & Partners and the John Lewis & Partners Heirloom. The John Lewis & Partners collection expands over all the departments including home & garden, furniture & lights, electricals, gifts, beauty, sport & leisure and fashion for both men, women and children. The best categories to shop from John Lewis are furniture, bedding, kitchen, bedroom and bathroom accessories. John Lewis has tons of lighting, chairs and tables to shop from that are beautifully designed and available at lower prices than other competitors. John Lewis is also well known for bedding items, including sheets, duvet covers and throws. John Lewis' additional accessories for around the home are extensive, with curtains, rugs, plates and tea towels being extremely popular and a nice way to stock your house with the essentials.
The John Lewis & Partners Heirloom collection is a children’s clothes collection, for boys and girls of all ages. The clothes, shoes and accessories change with the seasons and most of this collection is often ‘Reduced to Clear’ so you can get cheap prices on great quality kids' clothes.
John Lewis memberships: Which one is right for me?
The main two options for John Lewis memberships are My John Lewis and the John Lewis Partnership Card. So what are the differences between these memberships?
My John Lewis is a members-only programme where you can sign up for free by creating a John Lewis account. This unlocks tons of benefits for customers to take advantage of and it also makes shopping at John Lewis much quicker and easier. By signing up, members get members-only offers like exclusive discounts on top brands and personalised offers based on their previous purchases. Members-only events are also available like personal shopping experiences, beauty masterclasses and cooking workshops, all in-store.
Alongside John Lewis' many competitions, My John Lewis offers members a chance to win their wish list which is valued at up to £1000. If you download the John Lewis & Partners app, you can easily use your membership there and you have a safe place to store all your receipts.
The John Lewis Partnership Card is a rewards credit card where you can earn rewards when you shop at John Lewis or Waitrose. This partnership card offers double points events and travel exclusives. Points also translate into John Lewis gift vouchers.
So which one is for you? The John Lewis Partnership Card is more of a finance option rather than a membership so this is an easy way to differentiate between the two. My John Lewis is more of a rewards scheme where you can get access to more from John Lewis so if you’re a regular shopper, My John Lewis is the way to go.
